KEY POINTS
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Tru-Trac is expanding its technical support to help mining and aggregate operators improve conveyor reliability.
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Its technologies include belt-rip detection and automatic belt-tracking systems.
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The company supports customers through a distributor network covering more than 80 countries
Tru-Trac is expanding its role from conveyor equipment supplier to performance partner, offering technical support, site assessments and specialised solutions to help mining and aggregate operators reduce downtime and improve equipment reliability.
The company, which supplies conveyor systems to mining and aggregate operations worldwide, says customers are increasingly seeking support that improves the performance of entire conveyor installations rather than simply purchasing individual components.
Prinesh Nana, head of strategic accounts and partner development at Tru-Trac, said mining and aggregate operators across Africa, Asia and Latin America face similar challenges as they seek to increase production while keeping operating costs under control.
He said the company’s technical teams work with customers to address problems such as belt mistracking, productivity losses and the underlying causes of conveyor belt failures.
In addition to its standard product range, Tru-Trac develops solutions tailored to specific operating conditions. Its customers include sand and aggregate producers as well as platinum, copper and gold mining companies.
The company said poor conveyor performance can create costs beyond the initial equipment purchase. These include additional labour expenses, higher maintenance requirements and production losses caused by equipment downtime.
Nana said Tru-Trac’s approach focuses on showing customers the long-term financial benefits of reliable conveyor systems and reduced interruptions to production.
Technology to Prevent Conveyor Failures
Technology is another important part of the company’s strategy, with its products designed to help operators identify and correct conveyor problems before they cause significant disruption.
Its RIP Prevent+ belt-rip detection system provides alerts and predictive information to help operators identify developing belt damage.
The company also offers the Apex Trough Tracker, which uses actuators to automatically correct belt mistracking and keep conveyor belts properly aligned.
Nana said data management and artificial intelligence could become increasingly important in conveyor maintenance. However, he noted that adopting these technologies at remote mining and aggregate sites could be difficult because of limited internet connectivity, unreliable power supply and shortages of suitably skilled personnel.
He added that practical and proven solutions would remain necessary even as digital technologies become more widely adopted across the industry.
Tru-Trac supports customers through a network of distributors and business partners operating in more than 80 countries.
The company provides technical training and onboarding to local partners to help them deliver support and solutions to customers in their respective markets.
Its partnership approach is intended to strengthen technical support for operators while helping them improve conveyor performance, reduce maintenance costs and limit production losses.
